Delivery Instructions & Timeframes

Despatch
Identity Australia (IDA) endeavours to despatch goods within 24 hours of receipt of a web order. If the order is placed prior to 2pm then the order is usually shipped same day.

Limitations

• Our couriers do not deliver to Post Office boxes.
• Use of a business delivery address is highly recommended. If your delivery address is a non-commercial address then you must ensure someone is there to take delivery, because the couriers will not leave goods without a signature. If no one is in attendance when the courier arrives, they will try at another time, however this will incur a redelivery fee and will also delay the delivery.

Courier
Identity Australia uses Startrack Express couriers for all deliveries. Urgent deliveries and deliveries to remote locations may require the use of the customer’s courier service, or another courier service.

Timeframes
The Startrack Express service utilised by IDA is 'Overnight Express'. This means next day delivery for the eastern states capital cities. Most other areas are two business days with the exception of Western Australia and Northern territory which can be from three to five business days.

For delivery times to your postcode click here to visit the Startrack website, click on ‘Transit Times’ in the top bar, then enter ‘Rydalmere NSW’ for the despatch address then your town and state.

Checking your delivery status
Contact IDA despatch at 02 9638 0944 or email service@identityaustralia.com.au and request your ‘consignment number’, then click here to track the status of your delivery.

Please Read
Timely receipt of the goods is dependant on the customer providing correct, complete and clear delivery details and instructions in the relevant part of the online order process, and ensuring someone is on site at the time of delivery (9am to 6pm) business days. Failure to do so may create delivery delays.